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November 12, 2012 / Christian Przybylowski

Symantec Settles Norton Renewal-Overcharge Lawsuit

Symantec Corporation, the makers of computer security program Norton, has agreed to settle a class action lawsuit brought against it for allegedly overcharging customers for automatic renewal of a prior Norton product after customers purchased another Norton product.  Symantec has agreed to give customers a $10 cash refund or a two month extension to a Norton subscription.

The 2008 class action lawsuit was brought in the United States District Court for the Northern District of California, and asserted that Symantec improperly failed to inform customers that they needed to cancel the automatic renewal for their original software if they purchased an upgrade for the Norton Antivirus product.  Symantec has denied wrongdoing despite agreeing to settle the lawsuit.

Class members include all individuals, companies, governmental entities, and all other entities that meet the following criteria:

- Purchased one of the following Norton products:

  • Norton AntiVirus;
  • Norton Internet Security;
  • Norton 360;
  • Norton Personal Firewall;
  • Norton SystemWorks, and

-  Were enrolled in automatic renewal for that product, and

-  Purchased or renewed a second product from the above list while maintaining an active subscription for the first product, and

-  Installed the second Norton product on the same computer that the original product is installed on, and

-  Have not received a refund for any automatic renewal charge they received for on the first product.

Claim forms must be submitted by May 6, 2013 for any class member who wants to receive the cash refund or subscription extension.

If you or a loved one feels that they have been the victim of improper business practices, please contact Khorrami, LLP for a confidential evaluation of your rights.

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