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October 9, 2012 / Alison Wilson

Class Action Lawsuit Filed Over Go Daddy Outage

On September 10, 2012, internet hosting and domain giant Go Daddy experienced an outage that caused thousands of websites to go offline for several hours.  Many speculated that the outage was caused by self-proclaimed hacker Anonymous, who took credit for the outage via twitter.  The day after the outage, Go Daddy released a statement explaining that the outage was caused by a series of “internal network events that corrupted router data tables”, and denied that the outage was caused by a hacker or any “external forces.”  Today, Go Daddy provided a more detailed explanation for the outage and stands by its determination that the outage was not caused by a hack.

Go Daddy customer Eric Mitchell, has filed a lawsuit alleging consumer fraud and breach of contract.   Mitchell claims that Go Daddy failed to “satisfy its guaranteed upload (sic) times for customers’ Domain Name Service (“DNS”), web sites and email accounts…”  Mitchell claims that Go Daddy violated the 99.9% uptime guarantee that is prominently displayed on its website.   The suit alleges that Go Daddy’s services can only be down for 43.2 minutes in a thirty day period to meet the guarantee.   Mitchell claims that Go Daddy’s outage caused him to suffer lost profits and economic harm.  According to the complaint, the Go Daddy server was down from 10:35 a.m. to 4:35 p.m., allegedly the most important times of the date for Internet commerce.

The lawsuit was filed eight days after the outage in Arizona federal court. Go Daddy has not yet responded, but will be required to answer or otherwise respond to the allegations. If the case is certified as a class action, Go Daddy may be liable to hundreds of thousands of potential victims.

If you or someone you know feels they have been the victim of consumer fraud, please notify Khorrami, LLP for a confidential evaluation of your rights.


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