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January 13, 2014 / Scott Tillett

Ford Hit with Another Class Action Lawsuit for Malfunctioning MyFord Touch System

Ford Fusion owner Sandra Storto has sued Ford Motor Co. in a federal class action in Chicago for problems consumers continue to experience with the MyFord Touch System. The system utilizes an LCD touch screen to control vehicle GPS navigation, satellite radio, Bluetooth communication, heat and air, and to contact emergency services after an accident.

According to Courthouse News Service, the MyFord Touch System has been installed in certain Ford, Lincoln, and Mercury models since 2011. Consumers pay a premium of up to $1,795 for the system, which the lawsuit alleges “does not perform as intended, advertised or promised by Ford.” Consumer complaints to Ford and found on the internet indicate that the system stops working intermittently, the screen goes dark or does not respond to touch commands, fails to properly connect to mobile phones and drops calls, interfaces poorly with Apple Computer products, and improperly calculates navigation routes. The lawsuit also alleges that the system poses safety risks to drivers associated with extended time focusing on malfunctioning features, decreased visibility due to malfunctions in the defrost system and rear-view camera, and failures of the 911 dial feature after an accident.

This is not the first lawsuit against Ford related to the malfunctioning system as The Center for Defensive Driving filed a similar class action in a California federal court on July 15, 2013 (Case No. CV13-5068). Since that lawsuit was filed, Ford has issued software updates, attempting to fix the problems, but has not remedied the issues experienced by Storto and other class members.

Storto has alleged fraud, unjust enrichment, deceptive trade, and Magnuson-Moss Warranty Act violations. She claims that she and other consumers would not have purchased or leased the vehicles or would have paid substantially less for them had they known of the defects.

If you or someone you know has been the victim of fraud or has purchased a product that does not perform as promised, you may be entitled to relief. Please call Khorrami Boucher Sumner Sanguinetti, LLP for a confidential consultation.

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One Comment

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  1. James Langston / Jan 15 2014 12:33 pm

    i would be pissed, too if that wasnt working. Great article!!

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