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February 18, 2014 / Scott Tillett

Class Action Filed Against Redbox for Failure to Provide Closed-Captioning for the Hearing Impaired

A California man, Francis Jancik, has filed a class action lawsuit against the movie rental company, Redbox, for failing to provide content with closed captioning for the deaf and hard-of-hearing. Mr. Jancik is a deaf customer who claims that Redbox has failed to provide equal access to DVD, Blu-Ray, and streaming video content and services by refusing to provide closed captioned text.

According to Top Class Actions, the lawsuit alleges that Redbox misrepresents its content and services as “accessible” to customers with impaired hearing in violation of the Americans with Disabilities Act. The ADA is a federal law that prohibits discrimination against people with physical or mental disabilities in employment, public services, and places of public accommodation, such as restaurants, hotels, and theaters. Jancik also claims that Redbox falsely advertises its content and services as closed captioned and/or containing English subtitles despite knowing that it’s DVD and online streaming video content do not have these features.

Jancik filed the class action lawsuit in California federal court in Santa Ana (Central District Case No. 13-cv-01387) for Redbox’s alleged violations of the ADA, as well as California’s Consumer Legal Remedies Act, False Advertising Law, and Unfair Competition Law. He seeks an injunction, preventing Redbox from falsely advertising that its content contains English subtitles and damages for violations of state and federal disability and consumer protection laws.

If you or someone you know has been denied disability accommodations or has purchased a product based upon false advertising, you may be entitled to relief. Please call Khorrami Boucher Sumner Sanguinetti, LLP for a confidential consultation.


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