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April 7, 2014 / Steven Soliman

Hotel Fees at the Center of Recent Class Action Investigation

A recent  investigation has been launched to explore the possibility of a class action lawsuit against hotel chains who engage in deceitful practices regarding hotel fees.

Specifically, there have been numerous complaints over the years that some hotels, like the Marriot and Hilton, have engaged in a practice of additional fees labeled “hotel fees” or “resort fees,” with terms varying among  hotels. However, many customers have complained that they are not alerted of the fees until check-in, even when the customer reserved the room online. In more egregious cases, the customers were not made aware of the extra charges until the time of check-out.

  In response to these deceptive and wide-spread practices, the Federal Trade Commission (FTC) sent warning letters to several different hotel chains cautioning them that not mentioning the fees may be considered a violation of advertising laws.

 Now consumers are attempting to take action, evidenced by the recent class action investigation. If you have been the victim of a mandatory resort fee, please contact Khorrami Boucher Sumner Sanguinetti, LLP for a private consultation.


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